Telesales Officer

Responsibilities

• Contact existing and prospective customers by phone to promote and sell company products.
• Receive and process customer orders accurately and promptly.
• Follow up with customers on previous orders, pending payments, and repeat purchases.
• Maintain regular communication with customers to build and sustain good business relationships.
• Identify new sales opportunities and introduce customers to relevant products and promotions.
• Provide customers with accurate information on product availability, prices, promotions, and delivery arrangements.
• Achieve assigned daily, weekly, and monthly sales targets.
• Follow up on quotations, enquiries, and potential sales leads to convert them into actual orders.
• Coordinate with the Sales, Warehouse, and Distribution teams to ensure customers' orders are properly processed and delivered.
• Keep accurate records of customer calls, orders, follow-ups, and sales activities.
• Monitor customer feedback and complaints and escalate unresolved issues to the appropriate department.
• Follow up with inactive or low-purchasing customers to encourage repeat orders.
• Prepare regular sales activity and performance reports for management.
• Maintain a good understanding of the company's products and current market trends.
• Ensure all customer interactions are professional and in line with company standards.
• Perform any other sales-related duties assigned by management.

Method of Application

Interested and qualified candidates should send their CV to: recruitment.asl@yahoo.com using the Job Title as the subject of the email