Job Overview
- The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.
What You Will Be Doing
- Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
- Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
- Monitor driver-customer communication to ensure a positive delivery experience.
- Coach and develop delivery associates to improve day-to-day delivery productivity.
- Provide guidance, training, and support to team members.
- Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
- Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.
- Promote road safety and risk mitigation practices among delivery teams.
- Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
- Foster a positive, collaborative work environment focused on continuous improvement.
What We Are Looking For
- Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in technology tools for route planning, tracking, and reporting e.g., GPS, route optimization software.
- Must have NYSC Certificate or possess a valid exemption letter.
- Candidate must be based in Port Harcourt.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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