Hospitality Supervisor

Job Overview

• We are seeking a proactive, highly organized, and detail-oriented Hospitality Supervisor to oversee our daily facility operations, guest service standards, and housekeeping/janitorial teams.
• The ideal candidate will be responsible for maintaining high operational standards, optimizing shift schedules, and ensuring a seamless, high-quality experience across our premises.

Key Responsibilities

• Shift Management & Scheduling: Plan, construct, and manage balanced daily and weekly work rosters/shifts for all unit staff to ensure optimal operational coverage.
• Janitorial & Housekeeping Coordination: Supervise, direct, and monitor janitors, cleaners, and maintenance staff to maintain strict cleanliness, hygiene, and organizational standards throughout the facility.
• Guest & Facility Operations: Oversee daily hospitality workflows, handle customer/guest inquiries or complaints promptly, and maintain a welcoming environment.
• Inventory & Supplies Control: Track consumption of cleaning supplies, toiletries, and hospitality amenities, ensuring timely reordering without stockouts.
• Quality Assurance & Inspections: Conduct routine daily site inspections across all areas reception, common areas, restrooms, and operational zones to enforce health, safety, and brand standards.
• Team Leadership & Performance: Train, mentor, and evaluate junior staff and janitorial personnel, maintaining high team morale and discipline.

Qualifications & Requirements

• Education: OND / HND / B.Sc. in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Work Experience: Proven relevant supervisory experience in the hospitality, hotel, or facility management sector.
• Gender Preference: Female preferred.
• Age Bracket: 25 – 35 years old.
• Roster & Shift Skills: Strong expertise in shift planning, manpower allocation, and operational workflow management.
• Leadership & Communication: Excellent interpersonal, verbal, and written communication skills with demonstrated ability to lead janitorial and maintenance teams.
• Problem-Solving: Strong organizational skills with a keen eye for cleanliness and detail under fast-paced site conditions.

Method of Application

Interested and qualified candidates should send their updated CV and a brief cover letter to: ninestars.recruitment@yahoo.com using "Hospitality Supervisor Application" as the subject of the email.