Key Responsibilities
- Respond promptly and professionally to inquiries received via WhatsApp, phone, email, social media, and other communication channels.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow up on unresolved inquiries to ensure issues are properly addressed.
- Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM/helpdesk system.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and quotas.
- Follow communication procedures, guidelines and policies
- Document knowledge in the form of solution articles.
Requirements
- BSc / HND in a relevant field related to your preferred role
- Must have at least 1 year experience in chosen role
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Patient, empathetic, and customer-focused approach.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- Must have completed NYSC
- Must be 28 years old or younger
- Must reside within Gbagada and its environs.
- Familiarity with social media platforms
- Must be available to resume immediately.
Recruiter Queen never charges candidates to apply for a job. If anyone asks you to pay to be hired, don't pay, and let us know.