Customer Service Officer

Job Summary

• We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm.
• The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.
• The desired candidate must have experience in customer service, client support, help desk, or a related role, preferably within an IT or technology environment.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
• Provide accurate information about the company’s products, services, and solutions.
• Resolve customer complaints and concerns promptly and professionally.
• Follow up with customers to ensure issues are properly resolved.
• Escalate technical or complex issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Build and maintain positive relationships with customers.
• Assist customers with basic product or service-related issues.
• Gather customer feedback and communicate recurring concerns to the relevant team.
• Prepare regular reports on customer inquiries, complaints, and service activities.
• Maintain a professional and customer-friendly approach at all times.

Requirements

• Minimum of HND / BSC in Business Administration, Marketing, Communications, or a related field.
• 2-3 years of experience in customer service, client support, help desk, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Good knowledge of customer service principles and practices.
• Ability to handle difficult customers professionally and patiently.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to learn and explain technology products or services effectively.
• Must be organized, proactive, patient, and customer-focused.
• Ability to work independently and as part of a team.