Customer Service Rep

Santus Consulting – Our client is recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Asokoro, Abuja (FCT)
Employment Type: Full-time
Industry: Event Rentals
Working Hours & Schedule: 8:00 AM–5:00 PM (Monday to Saturday)

Job Summary

1. Our client is seeking an organised and customer-focused Customer Service Representative to manage inquiries, bookings, rental orders, and after-sales support.
2. The successful candidate will ensure quality service, coordinate with internal teams, and build positive customer relationships to support business growth.

Job Responsibilities

1. Respond to inquiries via phone, email, WhatsApp, and social media.
2. Process rental bookings, manage orders, and follow up with customers.
3. Provide information on rental items, prices, and booking procedures.
4. Coordinate deliveries and pickups with the Operations/Logistics team.
5. Resolve complaints and escalate complex issues when necessary.
6. Promote additional rental items and encourage repeat business.
7. Maintain accurate booking records and customer documentation.
8. Work with internal teams to ensure timely service delivery.
9. Assist with administrative and promotional activities.

Job Qualifications

1. Bachelor’s Degree with 1 year experience.
2. Excellent verbal and written communication skills.
3. Strong customer service and interpersonal skills.
4. Good organisational skills and attention to detail.
5. Ability to manage complaints professionally and multitask effectively.
6. Basic computer proficiency and accurate record-keeping skills.
7. Ability to work well with a team and follow up on customer requests.
8. Experience in customer service, sales, or event rentals is an advantage.
9. Availability to work from 8:00 AM to 5:00 PM, Monday to Saturday.

Salary
N120,000 monthly.

Application Deadline
19th October, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@santusconsulting.com using “Customer Service Representative” as the subject of the email.

In the body of your email, respond to these questions;

1. Where do you currently reside? Eg Garki, Abuja
2. How many years of experience do you have in customer service or sales?
3. Do you understand/have experience with renting equipments?
4. Have you managed bookings and inquiries through phone, WhatsApp, email, or social media? Briefly describe your experience.
5. How would you handle a complaint about a delayed rental delivery?
6. Are you familiar with Microsoft Excel or any other software used in managing customers?
7. Are you available to work from 8:00 AM to 5:00 PM, Monday to Saturday?