Customer Service Rep

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

Job Position: Customer Service Representative

Job Location: Agbara Branch, Lagos

Job Summary

1. We are seeking a friendly, professional, and experienced Customer Service Representative to join our team at the Agbara Branch.
2. The successful candidate will deliver an excellent patient experience, handle enquiries efficiently, and support smooth front-desk operations.

Job Responsibilities

1. Welcome and attend to patients and visitors professionally and courteously.
2. Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, test results, and other healthcare offerings.
3. Register patients, schedule appointments, and coordinate front-desk activities.
4. Provide accurate information on tests, packages, payments, procedures, and available services.
5. Receive, manage, and resolve customer complaints, escalating complex issues appropriately.
6. Maintain accurate and confidential patient records and documentation.
7. Liaise effectively with clinical and administrative teams to ensure seamless service delivery.
8. Uphold Clinix Healthcare’s standards of professionalism, confidentiality, customer service, and patient care.

Job Qualifications 

1. Minimum of HND or Bachelor’s Degree in any relevant field.
2. Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility.
3. Completed NYSC is an added advantage.

Requirements & Skills:

1. Excellent communication, interpersonal, and customer service skills.
2. Pleasant, patient, courteous, and professional disposition.
3. Strong problem-solving and conflict-resolution abilities.
4. Excellent attention to detail and organisational skills.
5. Ability to work effectively under pressure and manage multiple patients efficiently.
6. Good computer literacy and familiarity with reception/front-desk systems.
7. Strong team spirit, positive attitude, and sense of responsibility.

 Benefits

• Salary: Competitive (commensurate with experience)
• HMO — Employee only
• Paid annual leave
• Annual leave allowance
• 13th-month bonus
• Pension
• Quarterly bonus

How to Apply
Interested and qualified candidates should send their CV to: hr.clinixfestac@gmail.com using “Customer Service Rep – Agbara” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.