Customer Operations Manager

OmniRetail Africa – We’re on a journey to accelerate Trade value chain stakeholders’ progress by unlocking access to services and the flow of working capital.

Job Position: Customer Operations Manager

Job Location: Lagos
Employment Type: Full-time
Department: Retail Operations

Job Summary

• We are seeking a results-driven Customer Operations Manager to drive active retailer growth across our Micro Fulfilment Centre (MFC) network, improve field sales productivity, and strengthen retailer engagement and retention.

Job Responsibilities

1. Drive retailer acquisition, activation, retention, and repeat orders.
2. Monitor and improve Partner Sales Executive (PSE) productivity and performance.
3. Ensure every active MFC has at least three active PSEs.
4. Track growth targets, analyse performance gaps, and implement corrective actions.
5. Coordinate with MFC partners to achieve customer growth and sales targets.
6. Maintain performance dashboards and provide regular management reports.

Job Qualifications

1. Experience in field sales, customer operations, distribution, or retail network management.
2. Proven experience managing field sales teams and driving customer acquisition.
3. Strong analytical, reporting, and Excel skills.
4. Excellent team management, communication, and stakeholder coordination skills.
5. Willingness to travel across MFC locations.

Application Deadline
18th November, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@omniretail.africa with “Customer Operations Manager” as the subject of the email.

Note: Join us and help drive sustainable retailer growth!