Work Schedule: Monday – Saturday
Resumption: Immediately
Key Duties
- Respond promptly to customer enquiries from social media platforms, WhatsApp, phone calls, and other communication channels.
- Follow up on leads generated through the company’s social media platforms and convert them into paying customers.
- Build and maintain good relationships with existing and potential customers.
- Handle customer enquiries, complaints, and requests professionally and ensure timely resolution.
- Follow up with leads and customers to encourage conversions and repeat business.
- Work closely with the relevant team to ensure a smooth customer experience.
- Be available to respond to customer enquiries and leads during weekends when required.
- Escalate unresolved customer issues to the appropriate supervisor or department.
Requirements
- Minimum of OND in any relevant field.
- Previous experience in customer service, sales, or lead conversion is an added advantage.
- Ability to effectively communicate with customers and convert generated leads into sales.
- Good written and verbal communication skills.
- Strong follow-up and persuasion skills.
- Must be willing to respond to customer enquiries during weekends when required.
- Must be customer-focused, polite, professional, and result-oriented.
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