Client Experience Manager at a Dynamic Consulting Firm

A dynamic consulting firm committed to helping businesses grow through strategic marketing, brand positioning, and digital transformation. We specialize in crafting innovative marketing strategies that drive engagement, increase visibility, and maximize ROI.

Job Position: Studio & Client Experience Manager

Job Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

1. Manage client enquiries via WhatsApp, Instagram and other approved channels.
2. Schedule consultations, fittings and appointments.
3. Follow up on client payments, orders, fittings and collections.
4. Maintain accurate client and order records.
5. Track orders and coordinate with the production team.
6. Ensure the studio is clean, organized and presentable.
7. Monitor inventory, supplies and client garments.
8. Coordinate daily priorities with the studio team.
9. Handle client concerns professionally and escalate major issues when necessary.

This Role Is For You If…

1. You naturally identify what needs to be done and take initiative without waiting to be instructed.
2. You enjoy keeping people, information and processes organized.
3. You communicate warmly with clients while remaining professional and firm when handling payments, deadlines and follow-ups.
4. You can effectively manage customer service, administration, studio operations and team coordination while maintaining attention to detail.

Job Qualifications

1. Highly organized and detail-oriented
2. Excellent at communication and customer service
3. Proactive and able to work independently
4. Calm and professional under pressure
5. Confident, polite and well-spoken
6. Strong in multitasking and follow-up
7. Comfortable using WhatsApp, social media and spreadsheets
8. Trustworthy with money and confidential information

Experience:

• Minimum of 2 years in customer service, retail, hospitality, fashion, administration, studio management or a related role.

Application Deadline
8th November, 2026.

How to Apply
Interested and qualified candidates should send their CV to: auraassisthr@gmail.com using “Studio & Client Experience Manager” the subject of the email.