Customer Care Representative

Bluemool Limited is a renowned Engineering company with a specialization in Real estate, Civil Engineering & Procurement.We are seeking a customer-focused and professional Customer Service Representative to serve as a key point of contact between the company and its customers. The successful candidate will respond to enquiries, resolve customer issues, provide accurate information, maintain customer records, and support a positive customer experience across all communication channels. Respond promptly and professionally to customer enquiries through phone calls, email, WhatsApp, social media, and other approved channels. Provide accurate information about company services, products, properties, processes, and customer requirements. Receive, document, and resolve customer complaints and service issues within approved procedures. Escalate complex or unresolved issues to the appropriate department and follow up until resolution. Maintain accurate records of customer interactions, enquiries, complaints, requests, and resolutions. Follow up with customers on outstanding requests, transactions, appointments, payments, or service issues as required. Coordinate with sales, operations, finance, facility, and other departments to resolve customer needs. Assist customers with appointments, property viewings, documentation, service requests, and other processes where applicable. Monitor customer feedback and identify recurring issues or opportunities for service improvement. Maintain a professional, courteous, and customer-focused approach at all times. Support customer retention and relationship management initiatives. Prepare basic customer service reports and provide updates on outstanding issues. Perform other customer service and administrative duties as assigned. Requirement Excellent verbal and written communication skills. Strong customer service and relationship-management skills. Good listening, empathy, patience, and conflict-resolution skills. Professional telephone, email, WhatsApp, and in-person communication etiquette. Strong problem-solving and follow-up skills. Good organizational and time-management abilities. Proficiency in Microsoft Office and customer relationship/record-keeping systems. Ability to remain calm and professional when handling difficult customers. Experience in real estate, property management, hospitality, or service-based businesses is an advantage. OND/HND/Bachelor\'s degree in Business Administration, Communications, Marketing, Mass Communication, or a related field. 2–4 years\' experience in customer service, client relations, front office, sales support, or a related role. Experience in a customer-facing role is required. Real estate/property management experience is an added advantage.