QA Manager (Quality Management Systems)

About the Role

• We are looking for a strategic and results-driven QA Manager Quality Management Systems to lead the development, implementation, and continuous improvement of our group-wide Quality Management System QMS, ensuring consistent quality, safety, and compliance standards across all divisions.
• Based in Corporate, the ideal candidate will provide functional leadership to all QA & Compliance Officers across the divisions, drive regulatory and accreditation readiness, oversee internal audits and corrective actions, and build a strong culture of quality, accountability, and continuous improvement throughout the organization.

Key Responsibilities
Quality Management System QMS Development & Oversight:

• Lead the development, implementation, maintenance, and continuous improvement of a group-wide Quality Management System aligned with ISO 9001:2015 and applicable healthcare quality standards.
• Develop, review, and control quality policies, standard operating procedures SOPs, manuals, forms, and other QMS documentation across all divisions.
• Ensure quality standards and procedures are applied consistently across all divisions and business units.

Leadership of QA & Compliance Officers:

• Provide functional leadership, direction, and supervision to QA & Compliance Officers across all divisions.
• Set clear performance objectives, conduct performance reviews, and support the training and professional development of the QA & Compliance team.
• Coordinate divisional quality and compliance activities to ensure a unified, standardized approach across the organization.

Regulatory Compliance & Accreditation:

• Monitor and ensure compliance with applicable laws, regulations, licensing requirements, and industry standards across all divisions.
• Lead preparation for regulatory inspections, external audits, certifications, and accreditation assessments.
• Maintain an up-to-date register of regulatory requirements, licenses, and permits, and ensure timely renewals across all divisions.

Internal Audits & Corrective Actions:

• Develop and execute an annual group-wide internal audit and inspection plan.
• Oversee audits conducted by divisional QA & Compliance Officers and review audit findings, reports, and recommendations.
• Ensure corrective and preventive actions CAPA are implemented, tracked, and verified for effectiveness within agreed timelines.

Risk Management & Continuous Improvement:

• Oversee incident, non-conformance, and complaint reporting systems, and ensure root cause analyses are conducted promptly.
• Identify quality and compliance risks across divisions and drive appropriate mitigation measures.
• Lead continuous improvement initiatives to enhance service quality, client and patient safety, and operational efficiency.

Quality Performance Monitoring & Reporting:

• Define, monitor, and analyze key quality and compliance indicators across all divisions.
• Prepare and present periodic quality and compliance reports to senior management, highlighting trends, risks, and recommendations.
• Coordinate management review meetings to evaluate the performance and effectiveness of the QMS.

Training & Quality Culture:

• Develop and deliver quality and compliance training programmes for staff across all divisions.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.
• Perform other quality and compliance-related duties as assigned by management.

Qualifications & Experience

• Bachelor's Degree B.Sc. or Higher National Diploma HND in Quality Management, Health Sciences, Public Health, Pharmacy, Medical Laboratory Science, Nursing, Engineering, or a related discipline. A Master's degree will be an added advantage.
• Minimum of seven 7 years' relevant experience in quality assurance, quality management systems, or regulatory compliance, with at least three 3 years in a supervisory or managerial role.
• Experience managing quality and compliance across multiple sites or divisions, preferably in a healthcare environment, is highly desirable.
• Professional certification e.g., ISO 9001 Lead Auditor or Lead Implementer, Certified Quality Manager, or Six Sigma will be an added advantage.

Who We’re Looking For

• Strong knowledge of quality management systems, ISO standards, regulatory requirements, and audit practices.
• Proven leadership ability, with experience managing, coaching, and motivating teams across multiple locations.
• Excellent analytical, organizational, and problem-solving skills with a high level of attention to detail.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• Demonstrates integrity, objectivity, and accountability, with the ability to handle confidential information with professionalism.

Competencies:

• Quality Management Systems: In-depth knowledge of ISO 9001:2015 and the ability to design, implement, and maintain an effective organization-wide QMS.
• Auditing: Ability to plan, conduct, and report on internal audits and inspections, and to evaluate the effectiveness of controls and processes.
• Regulatory Compliance: Sound understanding of applicable regulatory, licensing, and accreditation requirements, and the ability to translate them into practical procedures.
• Root Cause Analysis & CAPA: Proficiency in investigating incidents and non-conformances, identifying root causes, and driving effective corrective and preventive actions.
• Data Analysis & Reporting: Strong proficiency in Microsoft Excel and other reporting tools to track quality indicators, analyze trends, and present clear, data-driven reports.
• Leadership & People Management: Ability to lead, coordinate, and develop a team of QA & Compliance Officers across multiple divisions to achieve shared quality objectives.
• Communication: Strong verbal and written communication skills, with the ability to deliver training and communicate quality requirements clearly across the organization.
• Integrity: High level of honesty, objectivity, and ethical conduct, with a commitment to upholding quality standards and maintaining confidentiality.