Customer Service Representative

Future Moves Recruitment Agency (FMR Agency) – Our client, is recruiting to fill the position below:

Job Position: Customer Service Representative (Sales & Customer Experience)

Job Location: Surulere, Lagos
Employment Type: Full-time
Work Mode: Onsite
Industry: Food Retail / Fresh Meat & Frozen Foods

Job Summary

• We are recruiting a proactive, customer-focused, and commercially minded Customer Service Representative to support the sales and customer experience operations of our client.

Job Responsibilities

1. Manage customer enquiries across WhatsApp Business, Instagram, telephone, website, and other approved communication channels.
2. Provide accurate information on products, pricing, availability, ordering procedures, and delivery options.
3. Recommend suitable products based on customers’ needs and actively convert enquiries into confirmed orders.
4. Upsell, cross-sell, and recommend complementary products to maximize sales opportunities.
5. Process customer orders accurately and maintain complete order documentation.
6. Follow up with prospective customers to convert pending enquiries into sales.
7. Conduct after-sales follow-ups to ensure customer satisfaction and encourage repeat purchases.
8. Maintain strong relationships with existing customers through structured follow-up and re-engagement activities.
9. Handle customer complaints professionally, resolve issues within assigned authority, and escalate complex matters where necessary.
10. Liaise with internal teams to ensure smooth order processing, payment confirmation, and timely delivery updates.
11. Maintain accurate customer records, order history, and sales activities.
12. Prepare daily, weekly, and monthly customer service and sales reports while identifying customer trends and opportunities for improvement.

Job Qualifications

1. Minimum of OND, HND, or Bachelor’s Degree in any discipline.
2. Previous experience in Customer Service, Retail Sales, Telesales, E-commerce, or any customer-facing sales role is preferred.
3. Candidates must reside in SURULERE and environs.
4. Experience managing customers through WhatsApp Business, Instagram, or other digital communication platforms is an added advantage.
5. Strong sales ability with a proven capacity to convert customer enquiries into completed orders.
6. Excellent written and verbal communication skills.
7. Strong customer relationship management and follow-up skills.
8. Good computer literacy with proficiency in Microsoft Office and digital communication tools.
9. Excellent organizational skills with strong attention to detail.
10. Ability to multitask and work efficiently in a fast-paced environment.
11. Self-motivated, proactive, and able to take ownership of customer issues through resolution.

Salary
N110,000 per month.

Application Deadline
12th October, 2026.

How to Apply
‎Interested and qualified candidates should send their CVs to: recruiter.u@fmragency.com using the job title as subject of mail.

Note

1. Female candidates are strongly advised to apply.
2. Only shortlisted candidates will be contacted.