Customer Service Officer

Ellasot Consulting – Our client, a reputable company is recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

1. We are seeking a highly organized, proactive, and detail-oriented Customer Service Officer to join our team.
2. We are seeking a proactive and customer-focused Customer Service Officer with proven sales experience to join our team.
3. The successful candidate will provide excellent customer service, respond to customer enquiries, promote products and services, convert enquiries into sales, and maintain strong customer relationships.
4. The role requires excellent communication skills, a good understanding of the sales process, computer proficiency, inventory awareness, and the ability to coordinate effectively with customers and internal teams.

Job Responsibilities

1. Attend to customers professionally through phone calls, emails, social media, and in-person interactions.
2. Respond promptly to customer enquiries, complaints, requests, and product/service information.
3. Identify customer needs and recommend suitable products or services.
4. Actively promote products and services and convert prospects into paying customers.
5. Follow up with leads and existing customers to generate repeat and new business.
6. Handle the complete sales process, from identifying prospects and presenting products to closing sales and following up after purchase.
7. Build and maintain positive relationships with new and existing customers.
8. Maintain accurate records of customer interactions, enquiries, orders, and sales activities.
9. Coordinate customer orders and ensure timely communication between customers, sales, inventory, and other relevant departments.
10. Monitor product availability and liaise with the appropriate team regarding inventory levels.
11. Assist with inventory management by keeping accurate records of products received, sold, returned, or transferred.
12. Process customer orders and ensure that the correct products and quantities are supplied.
13. Handle customer complaints professionally and ensure appropriate resolution.
14. Meet assigned sales targets and contribute to the achievement of departmental revenue goals.
15. Prepare basic sales and customer service reports as required.
16. Use computer systems, spreadsheets, CRM tools, and other relevant software to manage customer and sales information.
17. Keep up to date with product knowledge, pricing, promotions, and company policies.
18. Coordinate promotional activities and support sales campaigns when required.
19. Work closely with team members to ensure smooth customer service and sales operations.
20. Perform other duties as assigned by Management.

Job Qualifications

• Minimum of an OND/HND/Bachelor’s Degree in Business Administration, Marketing, Mass Communication, or a related field.
• 1–3 years of experience in customer service, sales, retail, business development, or a related role.
• Previous experience in a sales/customer-facing position will be an advantage.
• Experience using CRM systems, POS systems, or inventory software is an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proven sales and selling skills.
• Ability to identify customer needs and convert opportunities into sales.
• Good negotiation and persuasion skills.
• Strong coordination and organisational abilities.
• Basic understanding of inventory management.
• Good computer skills, including Microsoft Word, Excel, email, and other business applications.
• Good record-keeping and reporting skills.
• Ability to handle multiple customers and tasks simultaneously.
• Problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Target-driven, proactive, and results-oriented attitude.

Salary
N100,000 – N120,000 monthly.

How to Apply
Interested and qualified candidates should send their updated CV to: frontdeskellasot@gmail.com using the Job Title as the subject of the mail.

Note: Only candidates residing in Port Harcourt will be considered.