Customer Service Rep

CarPartsNigeria is a trusted automotive parts and services provider in Nigeria, with a digital platform that connects vehicle owners and companies to genuine auto parts, and a Fleet Management service provider(diagnostics and mechanical services). Our Fleet Management Service is designed for organizations with 5–500+ vehicles, which includelogistics firms, corporate fleets, and government agencies.

CarPartsNigeria.com was founded with a clear vision: to harness the power of technology to transform fleet management best practices. We recognized the need for a smarter, more efficient approach to fleet operations, one that prioritizes transparency, flexibility, and cost-effectiveness while delivering super service.

Job Position: Customer Service Representative

Job Location: Ebutemetta, Lagos
Employment Type: Full-time

Job Summary

1. We are seeking a friendly, smart, and customer-focused Customer Service Representative to join our team. This role is ideal for students, recent graduates, and entry-level candidates looking to gain hands-on experience in customer support, communication, and business operations.
2. The successful candidate will assist in responding to customer enquiries, resolving complaints, providing accurate information about products and services and supporting daily customer service activities.
3. The ideal candidate should have good communication and interpersonal skills, willingness to learn, a positive attitude, and a strong commitment to delivering excellent customer service and ensuring customer satisfaction.

Job Responsibilities

1. Respond to customer inquiries via phone calls, WhatsApp, email, and social media
2. Provide accurate information about products and services
3. Assist in processing customer orders and follow-ups
4. Handle basic customer complaints and escalate complex issues when necessary
5. Maintain proper customer records and documentation
6. Support the sales and operations team with customer-related tasks
7. Ensure customers receive timely updates on orders and deliveries
8. Uphold company professionalism and customer satisfaction standards

Job Qualifications

1. Good communication skills (written and verbal)
2. Friendly attitude with strong customer service skills
3. Basic knowledge of computer usage (Microsoft Word, Excel, or Google tools)
4. Ability to work independently and as part of a team
5. Willingness to learn and take instructions
6. Good time management and organization skills

What You Will Gain:

1. Real-life work experience in customer service
2. Training and mentorship
3. Improved communication and professional skills.

Application Deadline
13th November, 2026.

How to Apply
Interested and qualified candidates should send their CV / Resume to: carpartsnigeria@gmail.com using the job title as the subject of the mail.