Job Summary
- We are seeking a proactive and customer-focused commercial /customer relations supervisorto manage customer relationships, drive sales opportunities, and coordinate customer requests across terminal, shipping, documentation, and operational teams.
Key Responsibilities
- Coordinate with operations, documentation, terminal, shipping lines, and other stakeholders to ensure smooth and timely execution of customer jobs.
- Monitor customer invoices, payments, outstanding balances, and other relevant financial documentation.
- Maintain accurate customer records and provide timely updates on job status, customer requests, complaints, and other related matters.
- Manage and maintain strong relationships with existing and prospective customers, ensuring timely follow-up and excellent service delivery.
- Drive sales by identifying new business opportunities, following up on enquiries, quotations, and converting prospects into customers.
Requirements
- Bachelor's Degree / HND in Business Administration, Marketing, Mass Communication, Logistics, or a related field.
- 3–5 years of relevant experience in customer relationship management, must be within the shipping, container terminal, logistics, or freight forwarding industry.
- Excellent communication, interpersonal, customer service, and problem-solving skills.
- Strong relationship management skills and ability to work effectively in a fast-paced environment.
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