Apartment Receptionist

Roles and Responsibilities

• Guest Reception: Welcome guests, visitors, and prospective customers warmly and professionally.
• Customer Relations: Maintain excellent customer relations by being polite, courteous, patient, and helpful at all times.
• Check-in and Check-out: Handle guest arrivals and departures efficiently, ensuring that all required information is properly recorded.
• Telephone Management: Answer incoming calls promptly, respond to enquiries, and direct calls to the appropriate departments or personnel.
• Reservations and Bookings: Manage apartment reservations, confirm bookings, update availability records, and avoid double bookings.
• Guest Information: Provide accurate information about apartment rates, facilities, house rules, available services, and nearby locations.
• Guest Complaints: Listen to guest complaints, resolve minor issues professionally, and escalate serious complaints to management.
• Payment and Record Keeping: Maintain accurate records of guest payments, outstanding balances, invoices, and other approved transactions.
• Communication: Liaise with housekeeping, maintenance, security, and management to ensure guests receive prompt and satisfactory service.
• Room and Apartment Status: Confirm apartment readiness and availability with housekeeping before assigning rooms to incoming guests.
• Front Desk Management: Keep the reception area clean, organized, presentable, and properly equipped.
• Guest Records and Confidentiality: Maintain accurate guest information and protect guests' personal details and privacy.
• Daily Reporting: Prepare and submit daily reports on arrivals, departures, occupancy, reservations, payments, and outstanding issues.
• Security Awareness: Monitor visitors in line with apartment policies and promptly report suspicious activities or security concerns.
• Professional Conduct: Maintain a smart appearance, punctuality, honesty, confidentiality, and a positive attitude while on duty.

Qualifications and Requirements

• Minimum of OND or an equivalent qualification.
• Previous experience in reception, front office, customer service, or hospitality is an advantage.
• Must have excellent customer relations and communication skills.
• Good computer skills and the ability to use booking systems.
• Good organizational, interpersonal, and problem-solving skills.
• Ability to work under pressure, multitask, and pay attention to detail.
• Must be honest, responsible, courteous, and presentable.
• Must have good customer relation.