Account Officer

Cobranet Limited is a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation, and we are proud to provide every segment of society with a reliable link to the digital universe. Our entire network topology is rugged, dynamic, and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

Job Position: Account Management Officer

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

1. Account manager responsibilities include developing long-term relationships with a portfolio of clients.
2. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
3. Manage and develop client accounts to initiate and maintain favorable relationships with clients.

Job Responsibilities

1. Be the primary point of contact and build long-term relationships with customers.
2. Ensure the timely and successful delivery of solutions according to customer needs and objectives.
3. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
4. Liaise between the customer and internal teams.
5. Build and maintain strong, long-lasting client relationships.
6. Cross-selling and upselling to increase revenue
7. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
8. Develop new business with existing clients and/or identify areas of improvement.
9. Assist with challenging client requests or issue escalations as needed.
10. Daily Proactive Routine Calls for customer surveys.
11. Retention and Win-back

Job Qualifications

1. Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
2. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
3. Experience delivering client-focused solutions to customer needs
4. Excellent listening, negotiation and presentation abilities
5. Ability to prioritize and multitask
6. High level of accuracy and attention to detail
7. Ability to have difficult conversations
8. Strong verbal and written communication skills
9. BA/BS degree in Business Administration, Sales or relevant field

Application Deadline
31st October, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Title as the subject of the email.