Key Duties
- Supervise the daily operations of the spa and ensure smooth service delivery.
- Coordinate and supervise spa therapists and other staff to ensure they perform their duties effectively.
- Monitor staff attendance, punctuality, grooming, and adherence to company policies.
- Ensure all treatments and services are delivered according to the spa’s standards.
- Attend to customer enquiries, complaints, and feedback professionally.
- Monitor customer satisfaction and ensure clients receive a pleasant experience.
- Drive sales by promoting spa services, packages, and other available products.
- Follow up with clients where necessary to encourage repeat bookings and customer retention.
- Monitor bookings and ensure proper scheduling of staff and clients.
- Ensure the spa is clean, organized, and properly stocked with necessary supplies.
- Prepare daily operational updates and report issues to management.
- Support the training and development of spa staff.
- Ensure proper handling and care of spa equipment and company property.
Requirements
- Previous experience in a spa, beauty, hospitality, or customer service environment.
- Previous supervisory or team management experience is an added advantage.
- Good customer service and problem-solving skills.
- Ability to supervise staff and manage daily operations effectively.
- Must be organized, responsible, and result-oriented.
- Must be willing to work Monday-Saturday.
- Must have a professional appearance and good grooming standards.
Method of Application
Interested and qualified candidates should forward their CV to: recruiter.u@fmragency.com using the position as subject of email.
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