Sales / E-Commerce Officer - Lagos

Job Overview

• Our client is seeking a dynamic and results-driven Operation and E-commerce officer to join their team. The ideal candidate will become an integral part of their dedicated team, to contribute to the growth and success of their store.
• The Operation and E-commerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales.
• This role requires excellent communication skills, a strong digital background, and a passion for eCommerce.

Job Description

• Create and implement the strategy for sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers.
• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery through 3PL to customers.
• Create initiatives and new business ideas and initiatives that would boost sales.
• Responsible for the business inventory & replenishment management online & offline.
• Maintains online presence with high points on digital marketing.
• Follow up on outstanding payments & negotiated transactions.
• Liaise with other sales team member on customer orders interfacing between client & company.
• Have product knowledge to effectively provide advice to customers on what brand will suit their needs.
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers.
• Overseas the entire business Operations, ensuring a lean operation is maintained.
• Products research and development.
• Communicating new product developments to prospective & existing customers.
• Develop and manage budgets, control costs, and expenses.
• Prepare and communicate to management, daily, weekly and monthly sales, and activities report in line with the company sales target.
• And other tasks as assigned by the management.

Job Requirements

• Bachelor's Degree preferably in Business Administration, Marketing, or a related field.
• At least 1 year of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving.
• Experience working with third-party logistics 3PL providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies.
• Ability to follow up on outstanding payments and negotiate transactions effectively.
• Proficiency in preparing and communicating sales reports daily, weekly, monthly to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Attention to detail to ensure accuracy and quality in all aspects of the business.