Sales and Client Relationship Executive

Job Description

• We need someone who is smart, confident, socially aware and emotionally intelligent, with a natural ability to connect with different personalities.
• You must understand people, personalities and egos — knowing when to engage, when to listen, when to sell and when to simply allow the relationship to develop.
• You should be able to move comfortably through a premium hospitality environment almost like a guest yourself: building genuine connections while commercially owning the relationships you develop.
• You must also be technology and AI savvy, with the ability to use AI tools intelligently to improve customer research, communication, follow-ups, CRM management, sales planning and personal productivity.

What You’ll Do

• Engage high-value guests and build genuine, long-term relationships.
• Convert relationships and opportunities into measurable revenue and customer spend.
• Keep guests engaged and positively influence longer stays and increased spend.
• Understand individual customer preferences, personalities and how different guests prefer to be treated.
• Maintain relationships beyond the venue in a natural, professional and intelligent manner.
• Follow up with customers, reactivate dormant relationships and drive repeat visits.
• Build and maintain a strong personal portfolio of active customers.
• Work closely with Concierge, Reservations, PROs and the wider Sales team to deliver a seamless guest experience.
• Maintain accurate customer information, preferences, interactions and relationship intelligence through the CRM.
• Use AI and digital tools to work faster, improve customer engagement, organise follow-ups and identify sales opportunities.

Requirements

• We are not looking for someone who simply takes reservations, greets guests or waits to be approached.
• We are also not looking for someone who chases customers around the room or constantly tries to sell to them.
• Premium customers should never feel hunted, pressured or harassed in the name of sales.
• The right person understands that premium hospitality sales is built on trust, timing, emotional intelligence and genuine relationships.
• In this environment, the relationship is often the sale.

What Success Looks Like:

• Engage. Convert. Retain. Return.
• Customers remember you.
• They trust you.
• They respond to you.
• They are genuinely happy to see you again.
• They stay longer.
• They return more often.
• They refer other customers.
• And ultimately, they spend.
• Success will be measured not simply by how many people you speak to, but by the quality of relationships you build, customers you retain, repeat visits you generate and revenue you influence.
• Strong performance will be rewarded through sales commission and performance bonuses in addition to the ₦400,000 monthly salary.

Method of Application

Interested and qualified? Go to FoliXx Hospitality on hr.folixxhospitality.com to apply