Practice & Quality Assurance Coordinator

Mission Objectives 

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 
• The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients.
• S/he is responsible for the supervision of all employed support staff. S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
• S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities   
Purpose:

• Develop medical policies and procedures and monitor adherence. Assess trends in the health care needs of clients in order to effectively develop new and existing medical services.
• Contribute to the operation and running of any research projects by providing clinical advice.
• Review medical KPIs and OKRs regularly. Provide ongoing advice and consultation to clinical staff.
• Organise and assign duties and tasks to clinical team members. Evaluate team activities, needs, and problems on a daily or as-needed basis. Oversee staff schedules for productivity and adequate staffing levels.
• Evaluate performance of clinical team members and conduct performance evaluations.
• Supervise and coordinate the delivery of patient care and onboarding of new staff.
• Conduct face-to-face medical consultations and provide clinical support remotely.

Engagement:

• Conduct periodic staff meetings with clinical team members.
• Effectively present data and information to the Management team Resolve complaints in a diplomatic and timely manner. Identify and recommend solutions to team and office issues.
• Coordinate and assist in the delivery of healthcare with all members of the health team.
• Provide clinical input for new business development opportunities.

Delivery:

• Evaluate the quality and appropriateness of medical care and documentation.
• Regularly review medical KPIs and OKRs for quality assurance.

Targeted Specialized Knowledge 

• Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.