Job Description
- Receive and coordinate restaurant and room-service orders to ensure guests receive accurate, timely and courteous service.
Responsibilities
- Take food and beverage orders by telephone or in person and enter them accurately into the POS system.
- Explain menu items, availability and prices clearly to guests.
- Confirm room numbers, guest details, special requests and dietary or allergy information, and relay them to the appropriate team.
- Coordinate with kitchen, bar and service staff to monitor order preparation and delivery.
- Check order accuracy, communicate delays and follow up guest concerns promptly.
- Maintain order records and comply with hotel service, hygiene and billing procedures.
Requirements
- Minimum of SSCE; OND or training in Hospitality or a related discipline is an advantage.
- At least 1 year of restaurant, room-service or order-taking experience.
- Clear communication, good telephone etiquette and strong customer service skills.
- Ability to use a POS system, multitask and work accurately under pressure.
- Ability to work shifts, weekends and public holidays.
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