Lead, Business Process Management Optimisation & Analysis

Job Description

• To define needs and the rationale for change, to recommend and design solutions that can deliver value to Stakeholders. 
• Identify business opportunities, carry out feasibility studies; develop plans for the expansion of markets and future development phases.
• Identify business opportunities, carry out feasibility studies; develop plans for the expansion  of markets as well as future product development phases.
• Write project scopes and functional specifications, estimate project costs, risks and  assumptions. 
• Manage timescales and resource requirements for the successful completion of each phase 
  of development.
• Guides and directs the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, 
  and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Identifies and defines tactical operational performance metrics geared towards meeting country 
  objectives by analysing the existing gaps.
• Collaborates with other areas to ensure that best practices and a standard approach is followed.
  Provides accurate and timeous MIS from relevant sources as per the matrix agreed with Centre 
  ROA Operations to enable informed decision.

Qualifications

• BSc in Information Technology, Computer Science, Engineering or related field
• Professional certification such as Lean Six Sigma Green /Black Belt, Business Analysis Trainings & Certifications CBAP etc. can be an added advantage.

Experience:

• 5-7years Experience in management of complex operations, ideally within the financial service sector.
• Knowledge in process / project management is required.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Interacting with People
• Interpreting Data
• Making Decisions

Technical Competencies:

• Business Process Improvement
• Data Integrity
• IT Applications
• IT Systems.