IT Terminal Support Officer/Engineer

Key Responsibilities:

• Provide daytoday technical support to users across the terminal, including troubleshooting of desktops, laptops, printers, scanners, monitors, network connectivity and other IT equipment.
• Provide frontline technical support for terminal operational systems and equipment, including airline checkin and boarding workstations, boarding systems, baggage tag printing equipment, manifestrelated systems and other airport technology deployed within the terminat Monitor, diagnose and resolve hardware, software, connectivity and system related incidents, escalating complex issues to the appropriate IT team, vendor or service provider where necessary.
• Carry out installation, configuration, replacement, maintenance and preventive maintenance of IT equipment and peripherals.
• Support the deployment and configuration of new computers, printers, scanners, network devices, and other technology assets within the terminal
• Provide technical support for airport operational areas, including airline checkin counters, boarding gates, departure and antval areas. offices, lounges and other terminal facilities
• Perform routine checks on critical IT equipment and report potential failures or risks before they affect operations.
• Assist with IT equipment installations, relocations, upgrades and project deployments across the terminal

Technical Skills & Requirements:

• Windows operating systems and Microsoft Office/Microsoft 365 environments.
• Desktop and laptop troubleshooting and maintenance.
• Printer and peripheral troubleshooting.
• Basic LAN, WIFI, TCP/IP and network troubleshooting
• Hardware installation, configuration, and preventive maintenance.

Qualification and Experience:

• User support and incident management
• Basic IT security and endpoint protection practices. Troubleshooting of operational/missioncritical IT systems. Asset management and technical documentation.
• Basic understanding of CCTV, access control, egates, or other security/operational technology will be an advantage.
• Bachelor's Degree or HND HND in Computer Science, Information Technology. Computer Engineering. Electronics/Bectrical Engineering or related discipline. Relevant professional Il certifications will be an added advantage.
• Minimum of 2-3 years relevant experience in IT technical support, infrastructure support. field support, or a similar role.
• Experience supporting users in a mediumtolarge organization is pretemed,
• Previous experience in an airport, aviation, transportation, hospitality, or other operational environment will be an added advantage.

Method of Application

For interested applicant, Kindly submit your CV to careers@mma2.ng using the Job title as the subject.