Head of Brokerage Operations

Job Summary

• The role is responsible for coordinating and managing trade operations activities across internal business units and external stakeholders to ensure the efficient processing and settlement of transactions, operational accuracy, and compliance with applicable regulatory requirements.
• The role involves collaborating with Group Operations, IT, trading desks, Investment Advisors, Sales, Customer Experience, Risk, Compliance, Finance, and other internal teams, while maintaining effective working relationships with regulators, market infrastructure providers, registrars, custodians, settlement banks, technology vendors, partner brokers, fintechs, and clients to support seamless trade execution and settlement.

Job Details

Operations ownership for ARM Securities

• Own the end-to-end operating model of ARM Securities across equities and fixed income: account opening and KYC, order capture, execution support, settlement, reconciliation, corporate actions, registrar matters and client servicing.
• Act as the single point of accountability for ARM Securities operations, and agree service levels with Trade, Retail and Registrar Operations for every process that serves the business.
• Run a daily operations check covering settlement status, reconciliation breaks, unmatched cash, exceptions and open client issues, and resolve or escalate them the same day.
• Submit a weekly operations report and monthly management information to the MD, and prepare the operations input to Executive Management Committee EMC and Board reports.

Coordination across Group Operations

• Agree annual objectives for the Trade, Retail and Registrar Operations staff who serve ARM Securities, jointly with the Group Head of Operations.
• Give formal input into their performance appraisals, and lead their training and development on securities processes, products and regulation.
• Chair a weekly operations and control review with Group Operations, Risk and Compliance, and track every action to closure.

Technology and digital enablement

• Act as business owner for the order management, back office and settlement systems used by ARM Securities: write clear requirements, prioritise changes with IT, and sign off testing before release.
• Work with Platforms to deliver fast, reliable digital onboarding and servicing on ARM One for domestic, foreign, corporate and joint account clients.
• Identify recurring client cash, balance and position discrepancies, and close them at root cause with IT.
• Automate manual reconciliations, reporting and client communications, and build dashboards the business can run on.

Requirements

Education

• Bachelor’s degree in Finance, Economics, Accounting, Business or a related discipline. A Master’s degree or MBA is an advantage.

Professional qualifications

• NGX Authorised Dealing Clerk required, or obtained within 18 months of resumption.
• Membership of the Chartered Institute of Stockbrokers CIS.
• Registered OR Eligible for registration as a Sponsored Individual with the SEC.
• CFA, ACA or ACCA, and a recognised project management or process improvement certification such as PMP or Lean Six Sigma are advantages.

Experience

• Minimum of 7-9 years in the Nigerian capital market, including at least 5 years leading brokerage or securities operations at a broker-dealer, investment bank, custodian or registrar.
• A proven track record of improving an operation, implementing a system or scaling a business, supported by measurable results.

Method of Application

Interested and qualified? Go to ARM Hold Co. on arm.seamlesshiring.com to apply