Hardware Engineer

Role Purpose

• The Hardware Engineer Repair Centre is the technical authority embedded within a repair centre.
• This role bridges the gap between hands-on repair operations and engineering-level quality governance.
• It exists to ensure that every repaired terminal leaving the centre is fit for redeployment, that technician capability continuously improves, and that quality failures are understood, root-caused, and eliminated.

Key Responsibilities

• Design electronic hardware circuits and ensure it complies with specifications.
• Design printed circuit board PCB layout as specified.
• Create, maintain and update engineering related aspects e.g. parts, bill of materials of a design or product.
• Develop processes and procedures that will support training technician competency to repair with the specified standards, guidelines and technical requirements.
• Create, maintain and update repair procedures.
• Conduct testing of products and tools. Recommend modifications and corrections to design deficiencies through evaluation of operational capability of product/equipment.
• Research, plan, analyze and support hardware design and modifications to determine the feasibility of design or application.
• Research and analyze specifications and manuals of hardware products.
• Documentation: Maintaining detailed records of repair process, repair results and issues identified during the process.
• Collaboration: Working closely with repair technicians, hardware engineers and relevant teams..
• Process Improvement: Identifying areas for improvement to enhance overall repair process, quality and efficiency. 
• Perform other duties as delegated and assigned by Line Manager.

Requirements:

• Bachelor's degree in Electrical/ Electronics, or a related field is preferred.
• Experience in terminal repair is an advantage.
• Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for improvement.
• Proficiency in using Microsoft Office applications.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills to collaborate with cross-functional teams.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

What we can offer you

• Culture: We put our people first. We’ve built a company where all voices are heard and we look out for one another. Above all, we are human.
• Learning: We offer a learning-focused environment with knowledge sharing, training, and regular technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the Hiring Team.
• An interview with a member of our Executive team.