Job Description
- Lead the hotel's overall operations, commercial performance and service standards while building an effective team and delivering a consistently positive guest experience.
Responsibilities
- Oversee front office, housekeeping, food and beverage, finance, purchasing, maintenance and security operations.
- Develop operating plans, budgets and strategies to improve occupancy, revenue, cost control and profitability.
- Monitor guest feedback and resolve escalated service issues promptly.
- Recruit, coach and manage departmental leaders and monitor team performance.
- Ensure effective financial controls, asset protection, health and safety practices and regulatory compliance.
- Build corporate and local business relationships and coordinate sales and marketing activities.
- Provide regular operational and financial performance reports to the hotel's owners or management.
Requirements
- BSc or HND in Hospitality Management, Hotel Management, Business Administration or a related discipline.
- At least 8 years of hotel or hospitality experience, including at least 3 years in a senior hotel management role.
- Proven ability to lead hotel departments, manage budgets and improve guest service and business performance.
- Strong knowledge of hotel operations, revenue management and financial controls.
- Excellent leadership, communication, problem-solving and stakeholder management skills.
- Familiarity with hotel property management systems and ability to work flexible hours as operations require.
Recruiter Queen never charges candidates to apply for a job. If anyone asks you to pay to be hired, don't pay, and let us know.