General Manager

Job Summary

• The Hotel General Manager GM is responsible for the overall management, profitability, guest satisfaction, staff performance, and smooth daily operation of the hotel.
• The GM provides leadership across all departments and ensures that the hotel meets its operational and financial targets.
• Ability to market & meet target is added advantage.
• I would particularly emphasize strong marketing ability, revenue generation, target achievement, leadership, financial control, and the ability to manage the hotel independently.

Key Roles and Responsibilities
Overall Hotel Operations:

• Supervise and coordinate all hotel departments.
• Ensure smooth and efficient day-to-day operations.
• Implement hotel policies, procedures, and operational standards.

Revenue & Business Growth:

• Develop strategies to increase room occupancy, restaurant sales, events, and other hotel revenue.
• Set and monitor departmental and overall hotel targets.
• Develop marketing strategies and identify new business opportunities.
• Build relationships with corporate clients, travel agents, event planners, and other business partners.

Financial Management:

• Monitor hotel income, expenses, budgets, and cash flow.
• Control operational costs and reduce unnecessary expenditure.
• Work closely with the Accountant and management to ensure financial accountability.

Staff Management:

• Recruit, train, supervise, motivate, and evaluate staff.
• Ensure proper staffing levels and effective deployment of employees.
• Address disciplinary and performance issues appropriately.
• Promote teamwork and professional conduct.

Guest Experience:

• Ensure excellent customer service and guest satisfaction.
• Handle major guest complaints and resolve operational issues.
• Maintain high standards of cleanliness, hospitality, security, and service delivery.

Sales & Marketing:

• Lead the hotel's sales and marketing activities.
• Promote the hotel to increase occupancy and revenue.
• Monitor competitors and market trends.
• Develop promotions and packages where appropriate.

Quality Control & Standards:

• Conduct regular inspections of rooms, restaurants, public areas, kitchen, facilities, and other departments.
• Ensure compliance with health, safety, hygiene, and hospitality standards.
• Ensure hotel facilities and equipment are properly maintained.

Management & Reporting:

• Prepare regular operational and performance reports for the owners/board.
• Analyse occupancy, revenue, expenses, guest feedback, and staff performance.
• Attend management meetings and make recommendations for improvement.

Security & Risk Management:

• Ensure adequate hotel security and emergency procedures.
• Protect hotel assets, guests, staff, and company property.
• Ensure proper documentation and compliance with relevant regulations.

Achieving Management Targets:

• Translate the owner's/board's objectives into practical departmental targets.
• Monitor performance and take corrective action when targets are not being achieved.
• Ultimately be accountable for the hotel's overall operational performance, profitability, reputation, and guest satisfaction.

Requirements

• Interested candidates should possess relevant qualifications with 10 years experience.

Method of Application

Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.