General Manager

Job Summary

• We are seeking an experienced, commercially minded, and highly competent General Manager to lead the overall operations, performance, and growth of our multiple supermarket locations.
• This is a senior management position for a strategic and hands-on leader who can coordinate multiple branches, drive revenue, improve operational efficiency, control costs, strengthen customer experience, and ensure consistent performance across all outlets.

Key Responsibilities

• Provide overall leadership and strategic direction across all supermarket branches
• Develop and implement operational strategies to achieve business growth and profitability
• Monitor the performance of all branches and ensure achievement of revenue and profitability targets
• Develop and track sales targets, KPIs, budgets, and operational performance indicators
• Supervise Branch Managers, Store Managers, department heads, and other key personnel
• Ensure effective inventory management, stock control, replenishment, and reduction of stock losses
• Monitor procurement, supplier relationships, pricing, and product availability
• Analyse sales performance, customer trends, margins, expenses, and branch profitability
• Identify underperforming branches and implement corrective action plans
• Ensure excellent customer service and a consistent customer experience across all locations
• Establish and enforce operational policies, procedures, and internal controls
• Monitor cash management and ensure proper accountability across branches
• Work closely with Finance, HR, Procurement, and Operations teams to achieve business objectives
• Lead regular branch performance reviews and management meetings
• Ensure branches comply with company policies, regulatory requirements, and health and safety standards
• Drive staff productivity, discipline, accountability, and performance management
• Identify opportunities for business expansion, new product categories, promotions, and revenue growth
• Resolve major operational, customer, staffing, and supplier issues effectively
• Prepare regular management reports and provide actionable recommendations to the Managing Director

Requirements

• Bachelor’s degree in Business Administration, Management, Accounting, Economics, or a related field
• Minimum of 8 years of relevant management experience, preferably within retail, supermarket, FMCG, or multi-branch operations
• Proven experience managing multiple outlets or branches
• Strong understanding of supermarket and retail operations
• Demonstrated ability to manage large teams and hold managers accountable for results
• Strong knowledge of inventory management, procurement, sales, merchandising, and retail controls
• Strong commercial and financial understanding, including budgeting, cost control, margins, and profitability
• Excellent leadership, negotiation, problem-solving, and decision-making skills
• Strong analytical ability with good knowledge of Excel and business reporting tools
• Ability to work under pressure and manage multiple operational priorities
• High level of integrity, accountability, discipline, and professionalism
• Ability to develop systems, improve processes, and drive measurable business results

The Ideal Candidate:

• We are looking for a results-driven retail executive, not just an administrator.
• The successful candidate must be able to walk into a multi-branch supermarket operation, understand its numbers, identify operational weaknesses, improve branch performance, strengthen controls, and build a culture of accountability.
• You should be commercially sharp, confident in dealing with senior management, capable of managing branch managers, and comfortable making difficult decisions when necessary.

Method of Application

Interested and qualified candidates should send their CV to: recruiter1@edensrpeople.com using the Job Title as the subject of the mail.