Front Desk Personnel

Summary

• We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team.
• The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
• Provide information about hotel services, local attractions, transportation, and dining options.
• Maintain accurate records of guest accounts, payments, and room availability.
• Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Operate the hotel’s front office systems PMS and maintain updated data.
• Handle cash, credit card transactions, and prepare shift reports accurately.
• Uphold hotel policies, grooming standards, and service quality at all times.

Qualifications & Skills

• HND, or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field preferred.
• Previous experience in a front desk, receptionist, or customer service role hospitality experience is an advantage.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Proficiency in Microsoft Office and hotel management software PMS.
• Professional appearance, positive attitude, and excellent customer service skills.
• Ability to work flexible shifts, including evenings, weekends, and holidays.