Job Objectives
- To design, develop and deploy bespoke Point of Sale POS solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
- The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
Duties & Respoonsibilities
- POS Solution design and implementation.
- POS application certification with schemes/PTSA.
- Provide technical and functional support for POS configuration platforms.
- Monitor channel performance and ensure high availability and uptime of transaction processing platform.
- Manage and resolve channel-related incidents, service requests, and escalations within SLA.
- Payment Platform management and transaction switching
- Merchant/Agent registrations
- Supper Agents/Banks Host to Host implementations
- Payattitude implementation on 3rd party devices
- 2nd level merchants/Agents support
- Participate in UAT User Acceptance Testing and deployment of new POS.
- Liaise with third-party service providers and aggregators for channel service resolution and optimization.
- Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
- Ensure compliance with security standards, operational procedures, and regulatory requirements.
Key Performance Indicators
- Channel uptime and service availability
- Response and resolution time to incidents and support tickets
- Effective project management and delivery.
- Number of escalations closed within SLA
- Quality of documentation and reporting
- End-user satisfaction rating
Job Requirements
Education:
- OND in Computer Science, Information Technology, Engineering, or a related field.
Experience:
- 0-2 years’ experience in an IT support or digital banking operations role.
Key Competency Requirements:
Knowledge:
- Good understanding of digital channel platforms, APIs, and transaction processing.
- Familiarity with payment processing, transaction monitoring, and dispute handling.
Skill/Competencies:
- Basic SQL knowledge and ability to analyze system logs and reports.
- Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.
- Strong problem-solving and communication skills.
- Ability to work under pressure and meet tight deadlines.
- Customer-focused attitude and commitment to quality service delivery.
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