Customer Service Representative

Job Summary

• As an organization, we specialize in providing sustainable tech solutions across different business sectors. We are looking to fill the role of a customer service representative who will assist facilitate the relationship between the company and our clients.

Job Description

• Manage incoming messages and enquiries
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary

Requirements

• Bachelor's Degree
• 2 years of experience and above
• Call center or customer service experience preferred
• Flexibility to work different shifts including evenings, weekends, or holidays
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong analytical skills
• Able to give and receive constructive criticism.
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the services offered by the company.

Method of Application

Interested and qualified female candidates should send their CV to: eniola@wiseki.com using the Job Title as the subject of the email.