Customer Service & Front Desk Associate

Wax Studio is a boutique wax and aesthetic studio in Lagos dedicated to precision hair removal, skin and advanced intimate care.

Job Position: Customer Service & Front Desk Associate

Job Location: Lagos
Employment Type: Full-time

Job Summary

1. We are looking for a poised, articulate, and dependable Customer Service & Front Desk Associate to manage front-of-house operations and client communications for our boutique studio in Ikeja.
2. In this role, you will be the first point of contact for our clients—welcoming guests, coordinating appointments, answering inquiries across phone and WhatsApp, and ensuring the front desk runs seamlessly.
3. The ideal candidate is naturally well-spoken, attentive, calm under pressure, and carries a neat, professional presence without overdoing it.

Job Responsibilities

1. Client Reception & Experience: Warmly greet clients on arrival, manage check-ins, and maintain a quiet, orderly, and pristine reception lounge.
2. Booking & Inquiries: Promptly manage client inquiries, bookings, reschedules, and follow-ups across calls, WhatsApp, and email.
3. Basic Social Media Oversight: Monitor incoming DMs and comments across social platforms to route booking requests to WhatsApp/the booking system (collaborating with our remote digital team).
4. Payment & Daily Records: Process card/transfer payments, log daily appointments, and reconcile daily service logs.
5. Operational Coordination: Liaise between arriving clients and therapists to ensure appointments start strictly on schedule.

Job Qualifications

1. Minimum qualification of an HND (Higher National Diploma) or Bachelor’s Degree.
2. Exceptional Communication Skills: Fluent, well-spoken, and articulate in written and spoken English, with a courteous, warm phone manner.
3. Front-of-House Demeanour: Naturally calm, polite, and mature; understands boutique client privacy and professional boundaries.
4. Tech & Digital Literacy: Comfortable with WhatsApp Business, Google Sheets/calendar tools, and a basic working understanding of how Instagram/TikTok messaging works.
5. Punctuality & Proximity: High commitment to punctuality; must live within a realistic, easy daily commute to Ikeja.

Salary
N120,000 monthly.

Application Deadline
26th October, 2026.

How to Apply
Interested and qualified candidates should send a WhatsApp message to 08134369372 or send an email to: redlensconsulting@gmail.com using the job title as the subject.

Please include the following directly in the body of your email:

1. Full Name, Active Phone Number, and WhatsApp Number
2. Current Residential Area / Location in Lagos
3. Highest Qualification & Course of Study (e.g., HND in Business Admin)
4. Brief summary of your past experience in customer care, retail, or front desk roles
5. Attach your CV.

Note: Only shortlisted candidates living within an accessible commute to Ikeja will be invited for an in-person interview.