- We are seeking a results-driven Customer Operations Manager to drive active retailer growth across our Micro Fulfilment Centre MFC network, improve field sales productivity, and strengthen retailer engagement and retention.
Key Responsibilities
- Drive retailer acquisition, activation, retention, and repeat orders.
- Monitor and improve Partner Sales Executive PSE productivity and performance.
- Ensure every active MFC has at least three active PSEs.
- Track growth targets, analyse performance gaps, and implement corrective actions.
- Coordinate with MFC partners to achieve customer growth and sales targets.
- Maintain performance dashboards and provide regular management reports.
Requirements
- Experience in field sales, customer operations, distribution, or retail network management.
- Proven experience managing field sales teams and driving customer acquisition.
- Strong analytical, reporting, and Excel skills.
- Excellent team management, communication, and stakeholder coordination skills.
- Willingness to travel across MFC locations.
Method of Application
Interested and qualified candidates should forward their CV to: careers@omniretail.africa using the position as subject of email.
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