CRM Analyst

Key Responsibilities

• Manage CRM platforms, workflows, and billing processes.
• Analyse customer, campaign, publisher, and billing data to identify trends and performance gaps.
• Monitor customer retention, recurring billing, rebill performance, payment approval rates, and average order value AOV.
• Prepare daily performance reports and provide data-driven recommendations.
• Investigate performance anomalies, failed transactions, and CRM workflow issues.
• Configure and optimise CRM billing flows, campaign setups, and pricing models.
• Monitor payment gateway performance and support the resolution of payment-related issues.
• Collaborate with development, marketing, customer service, and fulfilment teams to improve operational performance.

Requirements

• Extensive hands-on experience with CRM platforms, particularly in CRM operations, billing, or CRM analytics.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and generate actionable insights.
• Proficiency in Excel or Google Sheets, with strong data analysis skills. SQL and other analytical tools are highly desirable.
• Experience with CRM and billing platforms such as Konnektive, Limelight, or similar systems.
• Understanding of customer retention, recurring billing, campaign performance, and payment gateway operations.
• Strong attention to detail, reporting, and communication skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Experience in marketing, digital marketing is an added advantage.

Method of Application

Interested and qualified candidates should forward their CV to: recruitmentbodafrica@gmail.com using the position as subject of email.