Admin Officer (Front Desk)

Location: Opposite Fire Station, Umuahia
Department: Clinic Operations
Reports to: Center Manager
Category: Administrative

Role objective

• The Front Desk Officer is the first person a patient meets at a BeaconHealth clinic.
• You will handle enquiries from patients and referring clinicians, guide patients through their visit, capture their information accurately, and follow up afterwards.
• The role sits at the point where patient experience and data quality meet, which is what makes it one of the most important jobs in the clinic.
• Booking and patient records run through BeaconOS, our own platform, which you will be trained on during onboarding.

Key responsibilities
Reporting to the Center Manager, responsibilities include:

Handling enquiries:

• Answer phone and in-person enquiries from patients, family members, and referring clinicians courteously
• Establish quickly why someone is calling and how best to help them
• Connect callers with the Center Manager where a request falls outside the front desk remit

Guiding patients through their visit:

• Welcome every patient warmly and greet them in the language they are most comfortable with
• Establish which procedures they need or which partner facility referred them
• Collect the referral form and pass relevant patient and procedure details to the Front Desk/Billing Officer
• Direct patients to the waiting area and notify the relevant department that a patient is waiting
• Pass the referral form to the relevant department once booking is confirmed
• Collect printed results and hand them to the patient in a clean envelope

Capturing patient information:

• Document every patient visit accurately in BeaconOS
• Update visit details as soon as further information becomes available
• Book patients for their procedures and maintain accurate records of bookings

Feedback and follow-up:

• Ask patients for feedback on how we can improve
• Support bi-annual patient surveys
• Communicate any patient issue to the relevant department and escalate concerns to the Center Manager

Requirements

• OND, HND, or Bachelor's degree in any discipline
• Minimum of 1 year's experience in a front desk, reception, or customer service role
• Excellent spoken communication and a genuinely warm manner with patients
• Accurate data entry and attention to detail
• Able to stay composed and courteous during busy periods
• Computer literate and comfortable working in a digital record system — we train every new hire on BeaconOS, our own clinical platform, during onboarding

Preferred:

• Experience in a healthcare, clinic, or hospital front desk role
• Fluency in the local language spoken by patients at this clinic

Benefits

• Health insurance and complementary health services at MDaaS diagnostic clinics
• Pension remittance
• Paid leave and sick days
• Monthly team activities
• Professional development opportunities.